Refund policy
Refund Policy
At Wardex, we want you to be fully satisfied with your purchase. If you are not completely satisfied, we offer returns and exchanges under the conditions outlined below.
Return Eligibility
We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in new condition.
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The item must be unopened and in its original packaging.
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The item must not show any signs of use.
Exchanges
We accept exchanges for eligible products within the 30-day return window.
Return Costs
Customers do not pay any return costs.
Returns are handled free of charge.
Restocking Fees
We do not charge any restocking fees.
Return Method
All returns must be sent by mail.
To initiate a return, please contact us at:
Email: support@wardex.shop
Our support team will provide detailed return instructions.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5–10 business days and issued to your original payment method.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue promptly.
Contact Information
WARDEX LTD
support@wardex.shop
Park View House, 96 Caledonia Street
G5 0XG Glasgow
United Kingdom